Plus, the advanced automation on respond.io allows you to capture customer details and send contextualized auto reply messages based on customer categories. The former is intended for small companies that only use Messenger, while the latter is ideal for large companies that also use other Meta products like WhatsApp and Instagram for messaging. There are two ways to set up Facebook Messenger auto reply messages - through Facebook Page Inbox and respond.io. How to Set Up Facebook Messenger Auto Reply Now that you’ve learned the basics of Facebook automated responses, let’s delve into the setup process. Plus, businesses can also leverage Welcome and Away messages by greeting customers and asking for their details at the same time. Away Messages also set the right expectations about response time when you can’t respond to Messenger contacts right away.
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